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Defining Support in Outsourced App Development

Much like Rome your business mobile app was not built in a day. It was a complex and long-term process and it did not end once development was completed. Similar to your corporate website, or blog, your mobile app needs continual updating of features, tweaking of security features, and changes made based on the feedback of the people actually using it.

If you had elected to design your app in-house, these would be functions that you (or your technology team) would be responsible for facilitating. However, if you have enlisted the help of an app developer, this is something that should be included in your app-development package. Any outsourced app development team worth their weight in salt will offer ongoing support in various areas so that you can be certain that you are receiving the most value from your mobile application and can trust your provider.

To give you a better example of the kind of support that you should be receiving from your developer, here is an overview of the standard support that we provide to our customers.

  1. Regular App Updates

    Perhaps your business contact information has changed? Maye it has become necessary to add a new page to cover new products or service offerings? A successful mobility strategy includes regular and routine updating of your business mobile app, including making changes to content, editing products, creating coupons, etc.

  1. Cloud Hosting

    Working with an outsourced app development team means having access to enterprise cloud hosting and the latest and greatest technology available. As a result, you will benefit from limitless media storage, a secure server, auto-scaling, increased privacy and enhanced security.

  1. Security

    Even though the benefits of enterprise mobile strategies are well known, there are still concerns about security – as should be expected when taking sensitive information and making it available online via a mobile device. It is crucial that you have a comprehensive mobile security strategy. Your outsourced provider should provide ongoing security support – no exceptions, This means that if a device is stolen or an employee leaves the company, the data on the device can be wiped or protected.

  1. Analytics

    A huge part of having enterprise mobile is to the ability to retrieve data and then to use the data gathered to further enhance your business. It is paramount that you continually rely on business mobile analytics to learn more about behavior patterns. Many of the leading app development packages include ongoing analytics like data mining, data collection, predictive analysis and more.

If you understand the value of outsourcing your app development, and the benefit of having ongoing professional support, contact us now.